Satisfaction Guarantee & Return Policy

At Borinquen Valor Coffee, we stand behind every bag we carry. Your satisfaction is our mission — forged in service, roasted with purpose.

Our Guarantee

We want you to love your coffee. If something goes wrong with your order, we'll make it right.

If We Made a Mistake

If you received the wrong product, wrong grind, or incorrect label, contact us and we'll send a replacement at absolutely no cost to you — coffee and shipping included. Just reach out within 30 days of delivery with your order number and a description of the issue.

Carrier Issues, Lost or Stolen Packages

If your package is lost, stolen, or reported undelivered due to a carrier issue, contact us and we'll work with you to get a replacement out as quickly as possible.

Taste & Quality

Coffee is personal. If you're not happy with your order for any reason, reach out — we'll do our best to make it right with a replacement or store credit.

Please Note

Because coffee is a perishable food product, we are unable to accept physical returns. Please do not ship coffee back to us — we cannot reuse or resell returned products for safety and quality reasons.

How to Reach Us

Email us at info@borinquenvalorcoffee.com with your order number and details. We respond within 1 business day.